1. Do you ship internationally?
No. Only US shipping is available at the moment.
2. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Customers can also pay securely using Shopify Payments, PayPal, Apple Pay, Google Pay, and Afterpay.
3. How long does shipping take after I place an order?
Order processing and fulfillment generally require 3–7 business days. Once shipped, delivery typically takes an additional 3–5 business days.
4. What happens if my package is returned to the sender?
Contact support@relentlesschic.com with your order number and confirmed shipping address. Packages returned because of an incomplete address or missed signature can be reshipped at the customer's expense. If the shipping carrier is responsible for the error, reshipping is provided without an additional charge. Some deliveries require a signature.
5. How do I choose the correct size?
Our T-shirts and sweatshirts use unisex sizing. Each product page includes a size guide. If you cannot view the full chart, try zooming out in your browser or contact support@relentlesschic.com for help.
6. Why does the print on my clothing appear faded?
Most of our T-shirts are printed using direct-to-garment (DTG) technology, which allows water-based ink to absorb into the fabric. The print's appearance varies depending on fabric thickness and composition. Heavier sweatshirts and hoodies may show more fabric through the design. DTG inks are water-soluble, non-toxic, and free of certain hazardous substances.
7. How should I care for my clothing?
T-shirts, sweatshirts, and hoodies: Machine wash inside out in cold water on a gentle cycle with similar colors and mild detergent. Avoid fabric softener and use only non-chlorine bleach when necessary. Air drying is recommended, although low-heat tumble drying is acceptable. Iron inside out on a cool setting without ironing the design. Do not dry clean. High heat can shrink garments or damage prints.
8. How do I report an issue with my order?
Email support@relentlesschic.com within 14 days of receiving your order. Describe the issue and include 2–3 clear photographs showing the entire garment and close-up views of the problem.
11. What should I do if my item arrives damaged?
Report the damage to support@relentlesschic.com within 14 days of delivery. Include a description and 2–3 photographs showing the damaged item from different angles.
12. Can I return an item?
Returns are not currently accepted for items that are not damaged. Please review the product description and sizing chart carefully before purchasing. Contact customer support if you need sizing assistance.
13. Can I exchange an item?
Exchanges are not currently available.
14. What if I have additional questions?
Contact us through our website's contact page or email support@relentlesschic.com. We welcome questions, concerns, and feedback about your shopping experience.